Answers before your clean

All enquiries are quote requests. You can select a preferred available time when sending the request, but the time is not confirmed immediately. We will review the scope, price and expected duration first, then confirm the appointment with you.

The listed prices are starting or reference prices. The final quote may change for heavy soiling, excessive pet hair or debris, oversized areas, difficult access or extra scope. Any material change will be discussed with you before additional work proceeds. A $120 minimum standalone booking applies.

Sofa pricing is based on overall dimensions and layout rather than seat count or cushion count. The $165 reference is for a standard-size fabric sofa; larger sofas, chaises, corner, sectional and modular sofas are quoted from their dimensions. When requesting a quote, select the closest sofa type and include approximate overall dimensions and photos. Mattress reference prices cover the top sleeping surface and sides: Single $90, Double $105, Queen $120 and King $140, subject to the $120 minimum standalone booking.

No deposit is required for standard jobs under $250. A 20% deposit is required for jobs of $250 or more, and for Vacate, commercial or other bookings that reserve a longer time block. Changes or cancellations made at least 48 hours before the confirmed appointment are free of charge. If cancelled within 48 hours, or in the case of a no-show, any deposit paid is non-refundable.

A standard carpet room is generally a bedroom-sized area of up to about 15 m². Larger living areas and open-plan spaces are quoted by size. Hallways, landings and carpeted stairs are quoted separately, with stairs priced by stair count and access.

No. Results depend on the type and age of the stain or odour, the material, previous treatments and any permanent fibre or colour damage. We aim for the best safe improvement, but complete removal cannot be guaranteed. Specialised odour treatment is available only by prior arrangement.

Vacate cleaning is completed to the agreed scope. Carpet extraction is quoted separately. Oven interior cleaning, minor wall make-good and safely accessible ground-floor external windows are available as add-ons. Upper-level external windows are not currently offered.

Selected office end-of-lease cleaning, balcony tiles, safely accessible glass and suitable hard surfaces are quoted from photos, area, condition and access. Include your handover requirements and we will confirm exactly what is included. Carpet extraction is priced separately within the quote. High-access work, upper-level external windows and standalone wall spot cleaning are not offered.

We cannot guarantee the return of a rental bond. If a property manager or landlord raises a cleaning issue within the agreed scope, send us the written feedback and photos within 24 hours of receiving it. Where the issue relates to the agreed cleaning scope, we provide one complimentary re-clean visit. Requests received outside this 24-hour feedback window are not covered by the complimentary re-clean policy. This complimentary re-clean policy is an additional service policy and does not limit rights or remedies available under Australian Consumer Law.

Please remove small personal items and loose clutter, and make sure we have reasonable access to the areas being cleaned. You do not need to pre-vacuum or provide your own vacuum — we bring our own equipment. Please also let us know in advance about parking, stairs or lifts, building access, and any limitations with water or power (if any).

Drying time varies with airflow, humidity, material and the amount of moisture left after extraction. We use additional dry extraction passes where appropriate, but we do not guarantee an exact drying time. Keep the area well ventilated and avoid use until adequately dry.

Not necessarily. We simply need an agreed way to access and secure the property. Empty Vacate properties are common; keys or building access, working water and electricity, and any handover instructions should be arranged in advance.

We service selected areas across Perth. Travel is included within our standard service area; locations further away may have an additional travel charge, confirmed with the quote. Any paid parking required for the job is charged at cost.