Clear conditions before confirmation

All enquiries are quote requests. A preferred time selected by the customer is not an instant booking. An appointment becomes confirmed only after Selvric Works has reviewed the scope, price and expected duration and has sent confirmation.

Published prices are starting or reference prices. Heavy soiling, excessive pet hair, extra debris, difficult access, furniture movement, parking or elevator delays, oversized areas or additional scope may change the final price or duration. Any material change will be discussed before additional work proceeds.

A minimum standalone booking of $120 applies. The minimum reflects travel, unloading, setup, service time, pack-down and equipment cleaning required for a standalone visit.

No deposit is required for standard jobs under $250. A 20% deposit is required for jobs of $250 or more, and for Vacate, commercial or other bookings that reserve a longer time block. The deposit forms part of the final invoice total.

Cancellations or rescheduling requests made at least 48 hours before the confirmed appointment are free of charge. If a booking is cancelled within 48 hours of the appointment, any deposit paid is non-refundable. Deposits are also non-refundable for no-shows.

Customers are encouraged to submit quote requests at least 72 hours in advance where possible. Shorter-notice requests may still be considered subject to availability and job scope.

Payment timing and accepted methods are confirmed with the booking. An invoice can be provided for the agreed service and amount. While the supplier is not registered for GST, no GST is charged and documents issued are invoices rather than tax invoices.

Travel is included within the standard service area. Locations further away may be subject to an additional travel charge, confirmed with the quote. Paid parking required for the job is charged at cost. Difficult access, long carrying distances, stairs, lifts, loading restrictions or building access requirements may affect the quote or duration.

The customer must provide agreed property access and, where required, access to clean water and mains electricity. If the property will be unattended, keys, building access and handover arrangements must be agreed in advance. Any limitation in water, power or access must be disclosed before the appointment.

Selvric Works brings its own dry-vacuum equipment. Normal pre-vacuuming required for the selected service is included where appropriate. Excessive debris, heavy pet hair or unusually extensive preparation that materially extends the job may be quoted as additional work after discussion with the customer.

Customers are encouraged to move small personal items before arrival. Selvric Works may assist with small, light items where safe, but does not move large, heavy, fragile or fixed furniture.

Complete stain or odour removal is not guaranteed. Results depend on the type and age of contamination, the material, prior treatments and any permanent fibre or colour damage. Specialised odour treatment is available only by prior arrangement where suitable.

Extraction cleaning is provided only where the material and care requirements are suitable. Leather sofa deep cleaning is not offered. Customers should disclose known sensitivities or special material requirements before the service.

Small, superficial mould or mildew on suitable non-porous surfaces may be considered as general cleaning where it can be treated safely. We do not provide mould remediation, and mould affecting painted walls, plaster, porous materials or extensive areas is outside the current scope. Blood, bodily-fluid and biohazard cleaning are not offered. Mattress and upholstery dry-care may be available on suitable materials, but no medical, allergy-reduction or dust-mite eradication guarantee is made.

Vacate cleaning is completed to the agreed scope. Carpet extraction is quoted separately. Ground-floor external windows may be added only where safely accessible; upper-level external windows are not offered. Oven interior cleaning and minor wall make-good are separate add-ons. Standalone wall spot cleaning is not currently offered.

Office end-of-lease work, balcony tiles, safely accessible glass and selected hard surfaces are quoted individually from photos, area, condition and access. Only the confirmed scope is included. Any agreed wall cleaning is part of a wider suitable scope; standalone wall spot cleaning is not offered. High-access work and upper-level external windows are excluded.

Minor wall make-good may include small patching, sanding, priming and local touch-up or small-area repainting where a suitable matching paint colour and sheen can be identified or supplied. Full-room or whole-house painting is not part of the standard service. Work must remain within applicable Western Australian registration requirements.

Steam refresh or detail add-ons are offered only on suitable surfaces. Carpet steam refresh is not a replacement for spray extraction, and steam detail is limited to compatible surfaces. Mattress or upholstery dry-care may include dry vacuuming, agitation and supported heat or UV functions where suitable. These are surface-care services and do not constitute medical treatment or professional carpet drying.

Drying times vary with airflow, humidity, material and the amount of moisture remaining after extraction. Exact drying time is not guaranteed. Customers should keep the area ventilated and avoid use until adequately dry.

Selvric Works does not guarantee the return of a rental bond. If a property manager or landlord raises a cleaning issue within the agreed scope, the customer must provide the written feedback and photos within 24 hours of receiving it. Where the issue relates to the agreed cleaning scope, one complimentary re-clean visit will be provided. Requests received outside this 24-hour feedback window are not covered by the complimentary re-clean policy. New items, damage, maintenance issues or work outside the original scope are excluded. This complimentary re-clean policy is an additional service policy and does not limit rights or remedies available under Australian Consumer Law.